warranty

Warranty Request Form

Date:

• Warranty process for all brands goes as follows: replacement order is placed and billed to dealer, warranty RA is written, you send defective part back to AES when requested and/or send pictures when applicable, we file the warranty with the factory for credit, we receive approval/credit from factory, then the dealer receives warranty credit from AES.

• To insure you receive an accurate and expedited credit or replacement part, please fill in all necessary information below.

• Warranty parts found not to be defective will be returned back to the dealer at the dealer’s expense.

** Warranties will not be processed until AES is provided with the following information **

Step #1 – Dealer Information

Dealer Name

Dealer Account Number

Phone Number

Email

Contact Person

City

State

Step #2 – Consumer Information

Consumer Name

Consumer Address

Consumer Phone Number

Step #3 – Technical Data (Symptoms/Readings/Diagnosis)

Comments

*** Photos are required for any visible damage/defects. Please upload your photos. ***

Select a file

Step #4 – Product Information

Serial #

Model#

Invoice or PO #

Date Installed

Date Serviced

Quantity

Part # Used for Repair

Description

Manufacturer Labor Requested?

Yes No

Requesting

Hours

Miles

Preapproved?

Yes No

Approved By

Step #5 – Send Part or Credit? *Select One Option*

Select One Option

Questions? Call (800) 682-9722

Click Submit button once.